Frequently Asked Questions | PhaQaro<\/title><\/p>\n<style>\n:root{\n --theme-primary:#0B1F3A;\n --theme-secondary:#0B1F3A;\n --ink:#15171c;\n --muted:#646a73;\n --line:#dfe3e8;\n --soft:#f6f7f8;\n --paper:#ffffff;\n --paper-alt:#fbfbfc;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:var(--paper);color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.7}\na{color:var(--theme-primary);font-weight:750;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:4px}\n.wrap{max-width:1240px;margin:0 auto;padding:0 26px 70px}\n.identity{min-height:54px;display:flex;align-items:center;justify-content:space-between;gap:20px;border-bottom:1px solid var(--line);font-size:.82rem;color:var(--muted);letter-spacing:.02em}\n.identity 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refunds, exchanges, sizing, privacy and customer support.<\/p>\n<\/div>\n<\/header>\n<div class=\"meta-band\">\n<div><span>Processing<\/span><strong>1\u20133 business days<\/strong><\/div>\n<div><span>Dispatch<\/span><strong>Within 3 business days<\/strong><\/div>\n<div><span>Estimated transit<\/span><strong>7\u201315 business days<\/strong><\/div>\n<div><span>Return request<\/span><strong>14 calendar days<\/strong><\/div>\n<\/div>\n<div class=\"faq-layout\">\n<nav class=\"faq-cats\" aria-label=\"FAQ categories\"><a href=\"#orders\"><span>Orders<\/span><span>\u2192<\/span><\/a><a href=\"#payments\"><span>Payments<\/span><span>\u2192<\/span><\/a><a href=\"#shipping\"><span>Shipping<\/span><span>\u2192<\/span><\/a><a href=\"#returns\"><span>Returns<\/span><span>\u2192<\/span><\/a><a href=\"#refunds\"><span>Refunds<\/span><span>\u2192<\/span><\/a><a href=\"#exchanges\"><span>Exchanges<\/span><span>\u2192<\/span><\/a><a href=\"#sizing\"><span>Sizing<\/span><span>\u2192<\/span><\/a><a href=\"#privacy\"><span>Privacy and Security<\/span><span>\u2192<\/span><\/a><a href=\"#support\"><span>Customer Support<\/span><span>\u2192<\/span><\/a><\/nav>\n<div>\n<section class=\"faq-block\" id=\"orders\">\n<h2><span class=\"faq-count\">01<\/span>Orders<\/h2>\n<div class=\"faq-items\">\n<details>\n<summary>How long does order processing take?<\/summary>\n<p>Orders are normally processed within 1\u20133 business days after the order is placed.<\/p>\n<\/details>\n<details>\n<summary>When will my order be dispatched?<\/summary>\n<p>Orders are dispatched within 3 business days.<\/p>\n<\/details>\n<details>\n<summary>Can I cancel an order?<\/summary>\n<p>You may request cancellation before dispatch by contacting support@phaqaro.com. Once an order has been dispatched, cancellation cannot be guaranteed.<\/p>\n<\/details>\n<details>\n<summary>Can I change my delivery address?<\/summary>\n<p>You may request an address change before dispatch by contacting support@phaqaro.com. After dispatch, an address change cannot be guaranteed and may depend on the carrier.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-block\" id=\"payments\">\n<h2><span class=\"faq-count\">02<\/span>Payments<\/h2>\n<div class=\"faq-items\">\n<details>\n<summary>Which payment processor is used?<\/summary>\n<p>Card payments are processed through Stripe.<\/p>\n<\/details>\n<details>\n<summary>Which primary card methods are shown?<\/summary>\n<p>Visa, Mastercard, American Express, JCB, Discover and Diners Club are the primary card methods shown. Additional options may be available if displayed on the Payment or Checkout page.<\/p>\n<\/details>\n<details>\n<summary>Do product prices include tax?<\/summary>\n<p>Displayed product prices include applicable tax according to the website pricing configuration.<\/p>\n<\/details>\n<details>\n<summary>How are approved refunds returned?<\/summary>\n<p>Approved refunds are generally returned to the original payment method.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-block\" id=\"shipping\">\n<h2><span class=\"faq-count\">03<\/span>Shipping<\/h2>\n<div class=\"faq-items\">\n<details>\n<summary>How much is standard shipping?<\/summary>\n<p>Standard shipping is 6$. Orders reaching 50 qualify for free standard shipping.<\/p>\n<\/details>\n<details>\n<summary>How long does transit take?<\/summary>\n<p>Estimated transit time is 7\u201315 business days after dispatch. This is an estimate rather than a guaranteed delivery date.<\/p>\n<\/details>\n<details>\n<summary>Will I receive tracking?<\/summary>\n<p>All orders include shipment tracking. Tracking information is provided after dispatch when tracking data becomes available.<\/p>\n<\/details>\n<details>\n<summary>Which carriers may be used?<\/summary>\n<p>DHL, UPS, FedEx, USPS or YunExpress may be used. The carrier for a particular order may depend on destination, shipping route and operational arrangements.<\/p>\n<\/details>\n<details>\n<summary>What happens if a parcel appears lost?<\/summary>\n<p>Contact support@phaqaro.com. We review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, an appropriate resolution will be offered by reshipment or refund.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-block\" id=\"returns\">\n<h2><span class=\"faq-count\">04<\/span>Returns<\/h2>\n<div class=\"faq-items\">\n<details>\n<summary>How long do I have to request a return?<\/summary>\n<p>For goods covered by the normal return policy, contact support@phaqaro.com within 14 calendar days after receipt to register the return.<\/p>\n<\/details>\n<details>\n<summary>Who pays return shipping for a change-of-mind return?<\/summary>\n<p>For eligible change-of-mind, size-preference or other non-defective returns, the customer pays the return shipping cost.<\/p>\n<\/details>\n<details>\n<summary>Who pays return shipping for defective or incorrect goods?<\/summary>\n<p>For damaged, defective, incorrect or incomplete goods, the merchant covers the applicable return shipping cost.<\/p>\n<\/details>\n<details>\n<summary>Is there a restocking fee?<\/summary>\n<p>No. No restocking fee is charged.<\/p>\n<\/details>\n<details>\n<summary>Where should I send a return?<\/summary>\n<p>The registered address is not automatically the return address. Contact support@phaqaro.com first and follow the return instructions provided.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-block\" id=\"refunds\">\n<h2><span class=\"faq-count\">05<\/span>Refunds<\/h2>\n<div class=\"faq-items\">\n<details>\n<summary>How quickly are approved refunds processed?<\/summary>\n<p>Our internal processing target is within 7 business days after returned goods are received and the necessary review is completed. This target does not replace or extend any mandatory statutory refund deadline.<\/p>\n<\/details>\n<details>\n<summary>Can payment providers take longer to show the refund?<\/summary>\n<p>Yes. A bank, card issuer or payment provider may need additional time to display the refund after it has been processed.<\/p>\n<\/details>\n<details>\n<summary>What applies to an EU statutory withdrawal refund?<\/summary>\n<p>Where the EU statutory right of withdrawal applies, refunds follow the mandatory statutory deadline. Where permitted by law, reimbursement may be withheld until the returned goods are received or evidence of return is supplied, subject to the applicable legal rules.<\/p>\n<\/details>\n<details>\n<summary>Are standard original delivery costs refunded for an EU statutory withdrawal?<\/summary>\n<p>Where required by applicable EU consumer law, the standard original delivery cost is refunded. If a more expensive delivery option was chosen, the supplementary amount above the least expensive standard delivery offered may be excluded where permitted by law.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-block\" id=\"exchanges\">\n<h2><span class=\"faq-count\">06<\/span>Exchanges<\/h2>\n<div class=\"faq-items\">\n<details>\n<summary>Are direct exchanges supported?<\/summary>\n<p>Yes. Direct exchanges are supported.<\/p>\n<\/details>\n<details>\n<summary>Who pays shipping for a normal exchange?<\/summary>\n<p>For a non-defective exchange, including a size or preference change, the customer pays both the return shipping cost and the replacement shipment cost.<\/p>\n<\/details>\n<details>\n<summary>Who pays shipping for a problem-goods exchange?<\/summary>\n<p>For damaged, defective, incorrect or incomplete goods, the merchant covers the applicable return shipping and replacement shipping costs.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-block\" id=\"sizing\">\n<h2><span class=\"faq-count\">07<\/span>Sizing<\/h2>\n<div class=\"faq-items\">\n<details>\n<summary>Which sizes are covered by the general guide?<\/summary>\n<p>The general size guide covers S, M, L, XL and XXL.<\/p>\n<\/details>\n<details>\n<summary>Which size information takes priority?<\/summary>\n<p>General body measurements are for reference. Product-specific size information shown on an individual product page takes priority.<\/p>\n<\/details>\n<details>\n<summary>Where can I get sizing help?<\/summary>\n<p>For sizing support, contact support@phaqaro.com.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-block\" id=\"privacy\">\n<h2><span class=\"faq-count\">08<\/span>Privacy and Security<\/h2>\n<div class=\"faq-items\">\n<details>\n<summary>Which email should I use for privacy questions?<\/summary>\n<p>For privacy, personal data, cookies, consent or data-protection questions, contact privacy@phaqaro.com.<\/p>\n<\/details>\n<details>\n<summary>Should I email my full card details?<\/summary>\n<p>No. Do not send a full card number, CVV\/CVC, PIN or security code through ordinary customer-service email.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"faq-block\" id=\"support\">\n<h2><span class=\"faq-count\">09<\/span>Customer Support<\/h2>\n<div class=\"faq-items\">\n<details>\n<summary>How do I contact customer support?<\/summary>\n<p>For orders, shipping, returns, refunds, exchanges, size, payment or general support, contact support@phaqaro.com.<\/p>\n<\/details>\n<details>\n<summary>What are the business hours?<\/summary>\n<p>Business hours: Monday-Friday, 09:00-18:00.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<div class=\"note\"><strong>EU consumers.<\/strong> Where applicable, online consumers generally have a 14-day statutory right of withdrawal from receipt of goods. This statutory right is separate from the normal commercial return policy and remains subject to mandatory consumer law.<\/div>\n<\/div>\n<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions | Last updated: 01 Help Center Frequently Asked Questions Answers about orders, payments, shipping, returns, refunds, exchanges, sizing, privacy and customer support. Processing1\u20133 business days DispatchWithin 3 business days Estimated transit7\u201315 business days Return request14 calendar days Orders\u2192Payments\u2192Shipping\u2192Returns\u2192Refunds\u2192Exchanges\u2192Sizing\u2192Privacy and Security\u2192Customer Support\u2192 01Orders How long does order processing take? Orders are normally processed […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6520","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/phaqaro.com\/bsite\/wp-json\/wp\/v2\/pages\/6520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/phaqaro.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/phaqaro.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/phaqaro.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/phaqaro.com\/bsite\/wp-json\/wp\/v2\/comments?post=6520"}],"version-history":[{"count":2,"href":"https:\/\/phaqaro.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions"}],"predecessor-version":[{"id":24326,"href":"https:\/\/phaqaro.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions\/24326"}],"wp:attachment":[{"href":"https:\/\/phaqaro.com\/bsite\/wp-json\/wp\/v2\/media?parent=6520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}