Shipping Policy
Order processing, dispatch, estimated transit, shipping fees, tracking, carriers and international delivery information.
1–3 business days after the order is placed.
Within 3 business days.
Estimated 7–15 business days after dispatch.
Final delivery timing depends on destination and carrier operations.
Shipping fee
Standard shipping is 6$. Orders reaching 50 qualify for free standard shipping.
Estimated transit
Estimated transit time is 7–15 business days after dispatch. This is an estimate and not a guaranteed delivery date or guaranteed arrival time.
Carriers
DHL, UPS, FedEx, USPS or YunExpress may be used. The carrier for an individual order may depend on destination, shipping route and operational arrangements.
Tracking
All orders include shipment tracking. Tracking information is provided after dispatch when tracking data becomes available.
Address accuracy
Please provide a complete and accurate delivery address at checkout. Incorrect or incomplete details may delay delivery.
Address changes
Before dispatch, an address change may be requested through support@phaqaro.com. After dispatch, a change cannot be guaranteed and may depend on the carrier.
Delivery delays
Delivery estimates may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control. These circumstances do not limit mandatory statutory obligations.
Lost parcels
If a parcel has not arrived for an extended period or appears lost, contact support@phaqaro.com. We review tracking information and investigate with the relevant carrier. Reasonable delivery information may be requested where necessary. If the parcel is confirmed lost, an appropriate resolution will be offered by reshipment or refund. The customer will not be required to bear responsibility for a shipment loss confirmed through this process.
Customs and import duties
For international orders, applicable customs duties, import charges or customs handling charges imposed by the destination country are the customer’s responsibility unless mandatory applicable law requires otherwise.
Customer support
For shipping, tracking, address changes or delivery questions, contact support@phaqaro.com.