Orders are normally processed within 1–3 business days after the order is placed.

Orders are dispatched within 3 business days.

You may request cancellation before dispatch by contacting support@phaqaro.com. Once an order has been dispatched, cancellation cannot be guaranteed.

You may request an address change before dispatch by contacting support@phaqaro.com. After dispatch, an address change cannot be guaranteed and may depend on the carrier.

Card payments are processed through Stripe.

Visa, Mastercard, American Express, JCB, Discover and Diners Club are the primary card methods shown. Additional options may be available if displayed on the Payment or Checkout page.

Displayed product prices include applicable tax according to the website pricing configuration.

Approved refunds are generally returned to the original payment method.

Standard shipping is 6$. Orders reaching 50 qualify for free standard shipping.

Estimated transit time is 7–15 business days after dispatch. This is an estimate rather than a guaranteed delivery date.

All orders include shipment tracking. Tracking information is provided after dispatch when tracking data becomes available.

DHL, UPS, FedEx, USPS or YunExpress may be used. The carrier for a particular order may depend on destination, shipping route and operational arrangements.

Contact support@phaqaro.com. We review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, an appropriate resolution will be offered by reshipment or refund.

For goods covered by the normal return policy, contact support@phaqaro.com within 14 calendar days after receipt to register the return.

For eligible change-of-mind, size-preference or other non-defective returns, the customer pays the return shipping cost.

For damaged, defective, incorrect or incomplete goods, the merchant covers the applicable return shipping cost.

No. No restocking fee is charged.

The registered address is not automatically the return address. Contact support@phaqaro.com first and follow the return instructions provided.

Our internal processing target is within 7 business days after returned goods are received and the necessary review is completed. This target does not replace or extend any mandatory statutory refund deadline.

Yes. A bank, card issuer or payment provider may need additional time to display the refund after it has been processed.

Where the EU statutory right of withdrawal applies, refunds follow the mandatory statutory deadline. Where permitted by law, reimbursement may be withheld until the returned goods are received or evidence of return is supplied, subject to the applicable legal rules.

Where required by applicable EU consumer law, the standard original delivery cost is refunded. If a more expensive delivery option was chosen, the supplementary amount above the least expensive standard delivery offered may be excluded where permitted by law.

Yes. Direct exchanges are supported.

For a non-defective exchange, including a size or preference change, the customer pays both the return shipping cost and the replacement shipment cost.

For damaged, defective, incorrect or incomplete goods, the merchant covers the applicable return shipping and replacement shipping costs.

The general size guide covers S, M, L, XL and XXL.

General body measurements are for reference. Product-specific size information shown on an individual product page takes priority.

For sizing support, contact support@phaqaro.com.

For privacy, personal data, cookies, consent or data-protection questions, contact privacy@phaqaro.com.

No. Do not send a full card number, CVV/CVC, PIN or security code through ordinary customer-service email.

For orders, shipping, returns, refunds, exchanges, size, payment or general support, contact support@phaqaro.com.

Business hours: Monday-Friday, 09:00-18:00.